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Cancellation & Return Policy
At DESTINY OF SPICES, we are committed to delivering high-quality products and a satisfying shopping experience. Please review the following terms carefully.
Order Cancellation Policy
- Customers may request cancellation of an order within 12 hours from the time the order is placed.
- Once this time frame has passed, cancellation requests may not be accepted as the order may already be processed or shipped.
Return Policy
1. Return Timeframe
- Products are eligible for return within five (5) days from the date of delivery.
- We advise customers to raise a return request at the earliest in case of dissatisfaction.
2. Conditions for Return Eligibility
Returned items must meet all of the following criteria:
- The product must be unused, unopened, and in original condition.
- It should be returned in its original packaging, including all labels, tags, and accompanying items.
- Products that are damaged, modified, or mishandled by the customer will not be accepted.
3. Return Request Process
To initiate a return, customers should contact our support team at:
Our customer support team will assist you with the return instructions and arrange pickup where applicable.
4. Product Inspection
- All returned items will undergo a quality check upon receipt.
- Customers will be informed about the approval or rejection of the return based on inspection results.
5. Refunds & Replacements
Once the return is approved:
- Customers may opt for a refund or a replacement.
- Refunds will be credited back to the original payment method used at checkout.
6. Refund Timeline
- Approved refunds are generally processed within 7 to 10 working days.
- The time taken for the amount to reflect in your account depends on your bank or payment service provider.
7. Return Shipping Charges
- Return shipping costs must be borne by the customer,
- Unless the return is due to: A defective product, or An incorrect item shipped by DESTINY OF SPICES.
8. Customer Support
For any assistance related to cancellations, returns, or refunds, please contact us at:
This policy is subject to revision without prior notice. Any updates will be published on our website. At DESTINY OF SPICES, customer satisfaction is our top priority, and we strive to deliver authentic products with dependable service.
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